Payment, Returns & Refund Policy

At Sexdollfullbody, we focus on making every step of your purchase simple, secure, and transparent. From checkout to delivery, our goal is to provide a smooth experience backed by clear policies and responsive support.

Whether you’re purchasing one of our premium collections or exploring customization options, you can expect a consistent level of protection and service throughout your order.

Secure Payment & Privacy Protection

All transactions on our site are processed through encrypted systems to ensure your personal and payment information stays protected.

We work with trusted global payment providers and apply strict data security standards. In addition, all orders are handled with discretion—billing records and packaging are designed to protect your privacy at every stage.

👉 Related: Secure payment methods
👉 Learn more: All product lines of sex dolls

Order Cancellation Policy

We understand that plans may change shortly after placing an order, so we offer a limited cancellation window.

Time-Based Refund Structure

  • Within 4 hours: full refund
  • Within 8 hours: 95% refund
  • Within 24 hours: 80% refund
  • After 24 hours: cancellation unavailable

Orders are processed quickly to ensure efficient fulfillment. Customized products enter production soon after confirmation, while in-stock items move directly into shipping preparation.

Important Notes

Once processing begins, especially for made-to-order items, materials and labor have already been allocated. For this reason, cancellations are not possible beyond the allowed timeframe.

Orders that have already been shipped cannot be canceled. If a return is requested after dispatch, related logistics and handling costs may be deducted.

Returns & Exchanges

We recommend inspecting your order as soon as it arrives. If you notice any issues, please contact us within 24 hours and provide clear photo or video documentation so we can assist you quickly.

Common Situations

Incorrect Item
If the received product does not match your order, we will verify the issue and arrange a replacement.

Shipping Damage
If damage occurs during transit, we will evaluate the condition and provide appropriate solutions such as repair support, replacement, or partial refund.

Lost Package
If your shipment is delayed or missing, contact us promptly. We will coordinate with the carrier to resolve the issue.

Important Conditions

Hygiene & Product Integrity

Due to the nature of intimate products, returns are only accepted if the item remains unused, unopened, and in its original condition.

Custom Orders

Personalized items are made specifically to your requirements and are not eligible for return unless a verified quality issue is present.

User Responsibility

Proper handling and maintenance are essential. Damage caused by misuse or improper care is not covered under our policy.

👉 Care guide:Ultimate Sex Dolls Guide for 2026

Refund Processing

Once a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within the expected timeframe, our support team will assist you in tracking the transaction and resolving any issues.

Our Commitment

We are committed to providing a reliable and respectful shopping experience. Every order is handled with attention to detail, from secure checkout to after-sales support.

If you have any questions at any stage, our team is always available to help.